Discussed engraving on plywood through the website http://infolaser.ru/ . The conversation resulted in a letter to site management.
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Hello. I was chatting with manager Natalia. During the conversation there were negative moments on the part of the employee:
To my 'unexpectedly' related to the fact that engraving depth cannot be set programmatically, it was suggested to tell how the equipment is configured to a certain engraving depth
To my comments about the online messenger not working properly, Natalia answered that the chat is excellent, and the cause of the problem is poor internet and bad computers.
I ask that you conduct an explanatory conversation with the employee and teach her how to communicate with customers. Thank you.
I attached a screenshot:
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After some time I received a responseGood day!
My name is Natalia. I am the director of the company. I received your letter about my incorrect work. I will definitely have an explanatory conversation with myself. Our chat continues to work without glitches. all messages from customers are reliably delivered. all answers customers receive on time.
Price calculations and photos of products from our website have been sent to your email. this is exactly the type of engraving we do. dark. deep. Engraving depth can be measured empirically, independently when ordering products.
Sincerely,
Company "Format"
+7 (812) 677-07-01
+7 (812) 677-07-02
St. Petersburg
lasercut.spb.ru
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Where do such bosses come from...