01. CSAT Survey Widget
Designed a customer satisfaction survey widget from scratch — the first standardized feedback mechanism at the company. Challenged the initial brief: proposed time-based triggers instead of action-based to reduce sampling bias. Went through 8 iterations with 5 stakeholders over 3 weeks.
- Smooth handoff — few clarifying questions during dev
- PM: "meaningful briefing approach"
- 8 iterations, all logged with reasoning
- Targeted 300+ responses/month at 95% confidence














